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- Defined Strategic Product Vision and Roadmap for Digital Banking Transformation
Developed a multi-year product roadmap, integrating technology innovation, customer experience, and financial growth strategies. This roadmap guided end-to-end product development across retail and small business banking, laying the foundation for long-term product success and user engagement. - Drove High-Impact Product Launches with Measurable User Benefits
Oversaw the launch of a digital customer dispute resolution platform and optimized mobile app performance, improving load speed by 33% (with a 67% projected improvement), contributing to a seamless, responsive customer experience and increased app usage. - Shaped Strategic Direction and Delivery for Cash Management Solutions
Led the development of simplified cash management solutions for Business Banking division, achieving 30% year-over-year adoption growth, driven by my ability to align technology and user needs, creating a differentiated experience in a competitive market. - Launched a Digital Banking Factory for International Growth
Established a scalable, Agile-based Digital Factory for Scotiabank in Central America & the Caribbean, leading cross-functional teams to develop a multi-channel digital ecosystem that enhanced customer experience, increased digital adoption by 11%, and improved satisfaction scores by 10%. - Developed Roadmap and Strategic Alignment for Scotiabank’s Digital Banking Channels
Created and led the execution of a comprehensive roadmap for digital channels (ATMs, online, and mobile banking) at Scotiabank, launching innovative features like real-time transaction alerts and account controls, which led to an 84% increase in feature adoption. - Optimized Organizational Structures to Drive Team Performance and Product Impact
At Alterna Savings, reorganized cross-functional teams to improve role clarity, accountability, and efficiency. This restructuring fostered alignment between technology, marketing, analytics, and sales teams, maximizing impact and improving time-to-market for new product features. - Enhanced Customer Segmentation and Data-Driven Strategy for Portfolio Growth
As Head of Business Banking, introduced a data-driven customer segmentation model, leading to a 20% improvement in overall P&L. This targeted strategy aligned product development with specific customer needs, delivering significant financial and engagement outcomes. - Forged Strategic Partnerships to Accelerate Product and Feature Development
Managed key Fintech partnerships at Alterna Savings, leveraging external expertise to enhance product offerings, improve operational efficiency, and increase revenue opportunities through cross-selling and referral relationships. This initiative ensured a robust, diversified product portfolio. - Mentored and Built High-Performance Product Teams
Known for his inclusive leadership style, Mauro consistently mentored and developed high-performing product management teams. His approach fosters a collaborative, innovative culture, enabling product managers to achieve ambitious goals and drive breakthroughs in customer experience. - Led Product Roadmaps and Innovation in Self-Service and Digital Payments
Oversaw the modernization of Scotiabank’s self-service and digital payment channels, including ATM upgrades and mobile payment solutions. These initiatives contributed to substantial growth in channel adoption and revenue, reinforcing Mauro’s ability to drive alignment and deliver high-impact digital solutions.